ORDERING
1. How do I place an order?
Placing an order on our website is easy! Simply browse our collection and add the items you wish to purchase to your shopping cart. When you’re ready to checkout, click the shopping cart icon and follow the steps to complete your order.
2. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that once an order has been processed, it cannot be modified or canceled.
3. What is the availability of the products I want to order?
The availability of our products is constantly changing, and we do our best to keep our website updated with the most current information. If a product you want to purchase is out of stock, we will notify you via email and give you the option to wait for it to become available or to select a different item.
SHIPPING
1. Where do you ship to?
We ship worldwide!
2. How much does shipping cost?
Shipping fees vary depending on the destination. Within the USA, shipping is $4.95, and worldwide shipping is $8.95.
3. How long does shipping take?
Shipping times vary depending on the destination. Within the USA, shipping takes 4-10 days, and worldwide shipping takes 10-25 days.
RETURN & REFUND
1. What is your return policy?
At Hatoss, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it for a full refund within 28 days of receipt.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for your return. We will provide you with instructions on how to proceed with your return.
3. How long does it take to process a refund?
Refunds are processed within 5-7 business days of receiving your returned item. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.
CANCELLATION
1. Can I cancel my order?
If you need to cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that once an order has been processed, it cannot be canceled.
PAYMENT
1. What forms of payment do you accept?
We accept the following forms of payment: Visa, MasterCard, and American Express.
2. Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We use secure socket layer (SSL) encryption technology to protect your personal information and credit card details.
3. When will my credit card be charged?
Your credit card will be charged at the time of purchase.
We hope that this FAQ has answered any questions you may have. If you have any additional questions, please don’t hesitate to contact us at [email protected].