At Hatoss, we are committed to providing high-quality products and outstanding customer service. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy to make the process as easy and stress-free as possible. This policy outlines the steps you need to take in order to return an item and receive a refund.
ELIGIBILITY FOR RETURNS & REFUNDS
In order to be eligible for a return and refund, the item must be in its original condition and must be returned within 28 days of the original purchase date. If the item has been used, damaged, or is not in its original condition, we may not be able to process a refund.
RETURNS PROCESS
To initiate a return, please send an email to [email protected] with your order number and the reason for the return. Our customer support team will review your request and provide you with further instructions on how to proceed with the return.
Please note that you are responsible for covering the cost of shipping the item back to us. We recommend using a tracked shipping method to ensure that your return arrives safely.
REFUND PROCESS
Once we have received and processed your return, we will issue a refund for the amount of the item, minus any shipping and handling fees. The refund will be credited back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account.
EXCHANGES
If you would like to exchange an item for a different size or color, please follow the steps outlined in the Returns Process. Once we have received the original item, we will send the new item to you.
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective, please send an email to [email protected] within 5 business days of receiving the item. Our customer support team will assist you in returning the item and arranging for a replacement or a refund.
FINAL SALE ITEMS
Please note that all final sale items are not eligible for returns or exchanges.
WARRANTY
Hatoss offers a limited warranty on all products. The details of the warranty, including the length and terms, will be included with the product information. If you have any issues with a product that is covered by the warranty, please send an email to [email protected] and our customer support team will assist you in resolving the issue.
CONTACT US
If you have any questions or concerns about our Return & Refund Policy, please don’t hesitate to reach out to us at [email protected]. Our customer support team is available during business hours, Monday through Friday, to assist you.
We want to ensure that your shopping experience with Hatoss is a positive one, and we are here to help if anything goes wrong. Thank you for choosing Hatoss!